Privacy Policy

TicketWhen (ticketwhen.com) compares resale ticket prices for NBA games. This page says what we store about you, in plain words. Last updated November 10, 2026.

What we store

• Your email address, if you set an alert or sign in. We use it to send the alert and your sign-in link, and for nothing else.
• Your alert preferences: the game, seat tier, number of tickets, the price you set, and how much you care about going. If you fill in the optional profile, we also store your favorite teams, players, seat preference and ticket count, to fill in forms and order games for you.
• Sign-in and preference cookies. A sign-in cookie keeps you signed in. Small cookies remember your ticket count and seat preference, and which channel first brought you here.
• Usage events. We count visits, game page views, clicks on Buy links and alert sign-ups. These rows hold the game, site, price and channel only. They hold no IP address, no user agent and no email, so they do not identify you.
• Abuse limits. To stop people from mass-requesting alert emails, we keep a one-way scrambled (keyed hash) copy of the email address and IP address for each request. We cannot turn those back into the originals.

We do not collect phone numbers today. We do not show ads and we do not use your data to build ad profiles.

Text message alerts

We may offer text alerts later. If we do, we will collect your mobile number and a record of your opt-in (the wording you saw, when you agreed, and a hashed IP address), and we will keep those consent records for 5 years so we can prove consent and honor opt-outs, even if you delete your account. You can stop texts at any time by replying STOP.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

Who processes data for us

These services handle data on our behalf. We do not give them your data for their own use.

• Vercel: hosts the site, and Vercel Analytics counts page views without cookies.
• Neon: stores our database.
• Resend: delivers our emails.
• Sentry: receives error reports, with query strings and cookies removed.

Third-party ticket sites

Buy links go to ticket sites such as SeatGeek, Ticketmaster, Vivid Seats and StubHub. Once you leave TicketWhen, their privacy policies apply, not ours.

Your choices

You can cancel an alert from the link in any alert email. To see, correct or delete the data we hold about you, email us. TicketWhen is for adults and is not directed at children under 13.

Contact

Questions or requests: support@ticketwhen.com. We will update this page when what we do changes.