Terms of Service

These terms cover your use of TicketWhen (ticketwhen.com). By using the site you agree to them. Last updated November 10, 2026.

What TicketWhen is

TicketWhen compares resale ticket prices across ticket sites and gives a call: buy now or wait. We do not sell tickets and we are not affiliated with the NBA, its teams or any ticket site.

No price guarantee

Prices change and our calls are estimates, not promises. A price we show may be gone, higher or different on the seller's site by the time you get there, and waiting may cost you more. You decide what to buy.

Buy links

Buy links are plain links to third-party ticket sites. Your purchase is a deal between you and that seller, under their terms, prices, fees and refund rules. We are not a party to it.

Alerts and your account

Email alerts go to the address you give us, and you agree it is yours. We try to send them on time but cannot promise delivery. You can cancel from the link in any alert email.

Fair use and liability

Do not scrape the site, overload it or try to get around its limits. The site is provided as is, without warranties. To the extent the law allows, TicketWhen is not liable for losses from using it, including tickets bought or not bought.

SMS Terms

These terms apply to text alerts once we offer them. We do not send text messages today. When we do, this section is the program's terms.

• Program name: TicketWhen price alerts.
• What we send: a code to confirm your phone number, a confirmation, and buy or wait alerts for the games you follow. We send nothing else.
• How often: Up to 4 msgs per game; frequency varies.
• Cost: Message and data rates may apply. TicketWhen does not charge for texts.
• Opt in: you agree by ticking an unchecked box next to your mobile number and entering the code we text you. Consent is not a condition of any purchase.
• Help and stopping: Reply HELP for help, STOP to cancel. You can also turn texts off in your alert settings.
• Support: support@ticketwhen.com.
• Carriers are not liable for delayed or undelivered messages.

See our Privacy Policy for how we handle your number and opt-in records.

Changes and contact

We may change these terms and will update the date above. Questions: support@ticketwhen.com.